1. AGREEMENT
Mybestorganicstore.com under operations by Gelenium Limited, in agreement with the legislation of Bulgaria, under its official address at Bulgaria, Sofia, 1619, 5 Bozhentsi Street, 2nd floor, office 3.
By entering this website, you automatically agree to comply with Terms and Conditions summarized below. You are advised to stop using services of mybestorganicstore.com if you are not willing to comply with all the Terms and Conditions listed below.
2. AMENDMENTS
Our company maintains the right to carry out amendments and updates to current Terms and Conditions whenever necessary. All newly introduced changes will be shared with you through suitable means of communication at mybestorganicstore.com. The said changes will come into effect with regards to mybestorganicstore.com once the announcement is made public and official. Hereby, it is crucial for you to analyze current Terms on a frequent basis to confirm that you are up-to-date with all the latest changes. If you happen to disagree with the revised Terms, then you are advised to stop using mybestorganicstore.com. If you proceed with using mybestorganicstore.com after the date when changes become active, your subsequent utilization of mybestorganicstore.com automatically confirms your agreement to comply with the newly introduced Terms; inclusive of any modifications or withdrawal, temporarily or permanently, of mybestorganicstore.com and all material included within (or any section) without notifying you, and you agree that we shall not hold any liability to you for any sorts of alterations to or withdrawal of mybestorganicstore.com as well as its contents.
3. PRIVACY POLICY
Gelenium Limited appreciates your privacy and will deal with all your private data by following confidentiality rules and will use it in strict agreement with Privacy Policy of ours.
During your shopping at mybestorganicstore.com, you will be asked to share private details to help us identify you and further process your order. The said information is comprised of: e-mail address, name, delivery address, billing address, credit card and other payment-related information. We assure that the abovementioned information will be kept by us in adherence to our registration with the Data Commissioner’s office.
4. SAFEGUARDING YOUR SECURITY
To certify that your registered payment method (debit, credit or charge card) is not utilized without your agreement, we carry out validation of your name, address, as well as other private data provided by you while completing the order, and we will use suitable third-party databases for that.
Internet fraud is a threat that we approach with maximum attention to avoid it from happening. With an upsurge in number of fraudulent transactions related to credit cards, we take all necessary actions to guarantee that all orders are methodically verified with use of available personal information.
We approach threats associated with internet fraud with maximum attention. As the number of fraudulent transactions using credit cards goes up, we take all necessary actions to certify that all orders are properly validated using the available info. There is a likelihood we will get in touch with you to carry out some extra security verifications and we seek for your cooperation to help us accomplish them. We will not accept fraudulent transactions and any similar transactions will instantly be reported to the proper authorities.
Your agreement to current Terms and Conditions contains your consent to this kind of verifications to take place. Personal information shared by you, is subject to disclosure when such verifications take place to a Credit Reference Agency which maintains the right to retain a record of such information. We can certify and guarantee you that all those actions are carried out with a sole purpose of your identity confirmation, and that credit check is not carried out as well as your credit rating shall stay unchanged. All data provided by you will be processed in a secure manner and in strict adherence to the Data Protection Act 1998.
5. COMPLIANCE
Mybestorganicstore.com is allowed strictly for use in lawful reasons and in a legal manner. By agreeing to current Terms, you thus agree to abide by all related laws, statutes as well as regulations associated with mybestorganicstore.com and its use. You agree to abstain from uploading or transferring through mybestorganicstore.com any types of computer viruses or any other items created to interrupt, interfere with, or disturb the regular operating procedures of a computer; as well as any material that is deemed offensive, defamatory, or of indecent type.
6. IDEMNITY
You agree to protect, indemnify and keep Gelenium Limited, including our directors, officers, employees and suppliers unharmed and against any sort of damage, loss, claim, liability, price and expenditure, inclusive of associated attorneys’ charges and expenditures, associated with any violation of current Terms from your side, or any other liabilities related to your utilization of mybestorganicstore.com or any other individual entering mybestorganicstore.com under your private information and credentials.
7. THIRD PARTY LINKS
We can provide links for convenience purposes to our clients, to other sites or items that are independent from mybestorganicstore.com. Kindly acknowledge that we don’t carry out any reviews or endorsement of such websites and thus we do not hold responsibility for any material related to them. We will not hold any liability, either indirectly or directly, for any privacy activities or content in this kind of websites. In addition, we do not hold any responsibility for any loss, damage or offence resulted from or suspected to be caused with regard to, the use of or dependance on any similar advertising, products, content, services or materials existing at this kind of external resources or websites.
8. ORDERS
All orders are linked to availability specific products and whether order is accepted. If ordered goods are unavailable, you will receive a notification through email (or via other communication methods if you have not shared your email address) and you will be given an option to either wait till your product is available in stock or else to withdraw your order.
Once your order has been placed, you will be provided with an offer to buy our services or goods and we maintain the right of rejecting similar offers at any point of time. You should recognize that any automated acknowledgment of your order that can be sent to you by us, is not equivalent to acceptance from our side of your offer to buy services or products advertised at mybestorganicstore.com. The agreement to a contract between us and you will occur only after your order has been accepted by us.
We take responsibility to apply all rational care within our power to preserve your order details and payment in a safe manner. However, in case if there is no negligence from our side, we cannot hold any liability for any losses you may undertake if a third-party entity obtains unauthorized access to any of your data that’s been shared during ordering or accessing mybestorganicstore.com.
You will accept all associated risks related to products that were ordered online by you, once those orders have been delivered to the address provided during order placement process. Gelenium Limited does not take any liability for products that were not delivered due to an incorrectly provided address by the customer and/or in case when client’s attempt to collect purchased items from the specified delivery address had failed.
9. CANCELLATION RIGHTS
All clients have the right to cancel their orders during 24 hours after purchase was made. Nevertheless, mybestorganicstore.com processes all approved payments within shortest period of time for the maximum comfort of the client. Thus, all orders by clients are being moved to the warehouse within shortest period for quick processing of orders for sake of improved service. Upon placement of order inside warehouse, the client does not have any rights to cancel or alter the order.
Hence, it is advised to all clients and potential buyers to carry out a detailed examination of their goods for purchase before order placement. This involves an evaluation of product descriptions as well as its details.
If the client needs to alter the order after its confirmation, they are required to get in touch with mybestorganicstore.com / Gelenium Limited within short period of time. Gelenium Limited at all times will work towards excellence in customer service as well as evaluation of return requests.
10. PRICES AND PAYMENT METHODS
All prices available at mybestorganicstore.com are in EUR and do not include fees, taxes, shipment, handling, or other related fees. Those prices are intended to characterize the related cost of a certain product until it gets delivered to the stated address during product ordering that involves provision the mandatory info.
Because of volatility in worldwide marketplace, all products are dependent on variation. Therefore, mybestorganicstore.com will not attempt match the price or oblige to prices that will stay unaffected with time.
Payment can be performed via any main provider of debit or credit card services. Payment is to be debited and settled in your account prior to provision of the service(s) or dispatching ordered product(s) to you.
In circumstances whereby price displayed at the checkout page is not correct, and we find that out prior to approval of your order in compliance with Clause 8, we are not obliged to carry out products sales to you at displayed price. We at all times do our best to maintain products prices displayed at our website updated and exact, however seldom genuine mistakes can happen. If we notice a wrong products price, which were ordered by you, we will inform you within short period of time and provide you with the choice to reconfirm your order with amended price or alternatively cancel the order. In event of order cancelation after you have made a payment for the products, you will get a complete refund.
When buying products at mybestorganicstore.com you acknowledge that the debit or credit card used by you, actually belongs to you. All owners of debit and credit cards can be validated, checked and undergo various authorizations by the issuer of those cards. In event that the issuer of the card you use for payment, decides to reject or, due to any motives, cancel payment authorization to us, then we will not hold any responsibility to you for any sorts of postponement or non-delivery of your products.
In event that your payment via debit or credit card does not get accepted due to any reasons, we maintain the right to try again to process the same payment during 48-hours period. In case if the payment remains unsuccessful, we will provide you with advance notification at least 48 hours before any other reattempts to process your payment by emailing you to the electronic address you have shared with us. We do not hold any responsibility if you have specific an invalid email. If you wish that we stop trying to process your payment, you are required to cancel your order beforehand.
You have the right to utilize only one discount code for every order you make. We maintain the right to deny or cancel any of your orders containing more than one discount code inside the basket.
Any type of discount or other promo-codes generated by Gelenium Limited occasionally have their own Terms and Conditions which they should comply with, which for example, may involve entitlement for use and highest value of order.
We maintain the right to deny or cancel any of your orders that are not in compliance with current Terms and Conditions, even when your debit or credit card has already been charged, hence you are required to kindly ready carefully current Terms and Conditions prior to making an order. In case of any discrepancies between current Terms and Conditions and the Terms and Conditions based on which the said promo-codes were generated, the Terms and Conditions associated with promo-code have more power. A copy of the Terms and Conditions related to promo-code can be received from our Customer Service staff at +44 29 2255 0483.
11. DELIVERY POLICY
Gelenium Limited is only responsible for distribution the goods sold at mybestorganicstore.com. All goods get shipped via diversified delivery companies (e.g., PostNL, DHL, Deutsche Post, Swiss Post, India Post, DPD etc.) from warehouses of our suppliers situated around the globe.
We ensure quick, dependable and anonymous delivery services: International Unregistered Mail for €9.30 (14-21 days) and Trackable Courier Service for €27.90 (5-9 days).
12. REFUND POLICY
In case of any problems related to our product(s), packaging, delivery or any other issues, clients have the right to request a complete refund or reshipment of ordered product during 14 days after having received the product.
Refunds related to credit cards are carried out based on a transaction by a credit transaction receipt. The said refunds are to be fulfilled in similar manner as the payment, which was received for the questioned products.
All requests for refund and associated procedures require from 3 to 5 business days in order to be completed.
13. ELIGIBILITY TO PURCHASE
The eligibility criteria to buy goods at mybestorganicstore.com and legally login and establish contracts at this website, you are required to be 18 years old and above based on Bulgarian law; as well as register your actual and lawful name, phone number, address, e-mail address any other required details.
Via your consent to buy our services and products, you assure that you are 18 years old or above and allow us to transfer information (inclusive of any recently updated data) in order to get information from any third-party companies. That involves but is not limited to, your credit or debit card numbers, as well as credit reports to: validate your identity, to confirm your credit card, to attain an initial authorization of credit card and to approve individual transactions related to purchase.
14. INTELLECTUAL PROPERTY
Entire content of mybestorganicstore.com is under protection by trademarks, copyright, database and other rights of intellectual property. By agreeing to current Terms and Conditions, you recognize that the entire content and material provided as part of mybestorganicstore.com will stay with us as well as licensors of ours.
You have the right to obtain and show the content of mybestorganicstore.com on your computer screen, keep this kind of content in electronic form on your compact or hard disk (however, not any type of servers or other storage devices that have a network connection) or print physical copies of this content for your non-commercial or private use, on condition that you keep undamaged any and all copyright as well as proprietary notices. You are not allowed to otherwise modify, reproduce, distribute, copy or use for your personal commercial benefits any of the materials as well as content from mybestorganicstore.com.
15. LIMITATION OF LIABILITY
Regardless of any other provisions inside current Terms and Conditions, there is nothing in these Terms that is able to limit or affect your consumer rights under Bulgarian law; otherwise, will exclude or provide limitations to our liability for personal injury or death, which resulted from negligence from our side.
Mybestorganicstore.com exists on an ‘as available’ and ‘as is’ basis without any endorsement or representation done and we do not provide any guarantees, both express and implied, with regards to it and its utilization. You recognize that we are not able assure and cannot hold responsibility for the privacy or safety of mybestorganicstore.com as well as any type of information shared there from your side. You agree to accept all risks related to the Internet use as well.
While we do our best to offer trustworthy, legal, and premium-level material on mybestorganicstore.com, we are not able to be held responsible if that turns out to be not the actual case. We will not hold responsibility for any mistakes or oversights or for outcomes resulting from utilization of this kind of information or for any technical issues you may face at mybestorganicstore.com. If we are made aware of any errors in our material at mybestorganicstore.com, we will proceed to fix it within the shortest period of time.
Specifically, we deny all liabilities related to the following:
– incompatibility of mybestorganicstore.com with any of your devices, software or, equipment as well as telecommunications links
– technical issues, bugs or interruptions at mybestorganicstore.com
– incompatibility, unreliability or imprecision of mybestorganicstore.com as well as
– inability of mybestorganicstore.com to satisfy your expectations.
To the full extent permitted by appropriate law, you consent that we will not hold any liability to you as well as any third-party entities for any indirect or accidental damages (e.g., included in current Terms and Conditions, such as: loss of profits, clear economic loss, loss of expected savings, loss of business, wasted expenses, loss of data and loss of privacy) or any other consequential, specific or disciplinary damages that are linked to or associated with mybestorganicstore.com.
16. SEVERANCE
In case when any part of current Terms and Conditions is considered as illegal, invalid, or due to any reasons unenforceable, then that provision is to be considered separable from current Terms and Conditions, and has no power to affect the enforceability and validity of any of the residual conditions of the Terms.
17. WAIVER
We will not provide any in a form of a waiver of any succeeding or proceeding violation of any existing provisions.
18. ENTIRE AGREEMENT
Current Terms and Conditions enable the whole basis of any agreement concluded between you, us (Gelenium Limited) and the user.
19. LAW AND JURISDICTION
Current Terms are to be under governance by and interpreted in line with the legislation of Bulgaria, hence any disagreements are to be resolved by the courts of Bulgaria only.
20. RETURN POLICY
All returns of goods are to be delivered back to the supplier’s warehouse.
Correspondence address is provided below for customers or other individuals who are willing to send written letters to us: Bulgaria, Sofia, 1619, 5 Bozhentsi Street, 2nd floor, office 3.
Gelenium Limited is willing to offer only the highest quality of service to its customers and hereby we are glad to provide a complete return policy for situations when our clients are not happy with the delivered good(s) or service(s).
Kindly acknowledge that the following return procedure is to be complied with so as to issue an exchange or refund; hence, failure to do so may lead to inability from our side to exchange products or issue refunds. Moreover, kindly note that we do not hold any responsibility and do not issue refunds or exchanges of products, which were affected by conditions that are out of our control. For example: damages and negligence after customer receives the products, storage of products in climatic environments (e.g., temperature extremes) that can damage some items, and any harm from third-party entities.
If you would like to return purchased products due to any reasons, kindly inform us during 48-hours period after receiving your order, if anything turns out not meeting your expectations. In order to proceed with return, kindly get in touch with our Customer Service representatives and share with them your order number, the item being returned, and the reason why it is being returned.
We will further respond with a special authorization number related to your return as well as the address you need to send the product to.
You are required to package the product in a safe manner and provide:
– Your original order number
–Authorization number associated with the return
– A written reason why you are sending back the item and whether you need a refund or replacement.
Products are to be returned in their initial conditions as well as the packaging in which they were delivered, together with invoice copy or packing slip. Once the items are received on our end, they will be verified, followed by arrangements of refunds on goods and postage once suitable. We are not able process refunds on products that are merely unwanted because of the fragile nature of products that are on sale. Refunds and exchanges are to be granted exclusively for items which are found to be faulty by the moment when they were dispatched.
21. INTERNATIONAL TRANSPORTING
All requirements related to labeling, manuals, security warnings, or diversified instructions may not be stated in the desired dialect of the country where the bought items are shipped to. The client is fully responsible and liable to ensure that the bought items are allowed to be imported by law, and once an item is bought, all associated records are introduced by the client. The client is required to fully understand all regulations and legislations of the country where the bought items are shipped to before concluding their order. All customs duties, fees, as well as associated import taxes are to be provided in the total cost of a bought item that is to undergo international shipment. Fees and taxes are applicable to the client once the consignment is delivered within your country. Client is to bear any extra fees or charges linked with customs clearance. Mybestorganicstore.com does not hold responsibility or accountability for any charges that are deemed as additional because of such circumstances. Due to that, mybestorganicstore.com cannot estimate the exact value of said charges. We encourage our clients to get in touch with their local customs office to obtain necessary information related to the customs process as well as any applicable charges.